Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between the Customer Organisation on whose behalf you use the DocketAI platform (“Platform” or “Service”), and you as an Authorised User of it, on the one hand, and PeasTech AI Solutions Private Limited, a company incorporated in India under the Companies Act 2013 (CIN U62013AP2026PTC125341), with its registered office at 40-12-5, Flat No. 304, Vijaya Raghava Enclave, Patamata, Vijayawada (Urban) – 520010, Krishna, Andhra Pradesh, India (“PeasTech”, “we”, “us”, or “our”), on the other. By accessing or using DocketAI, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Deployments of DocketAI are typically also governed by a written subscription order, deployment agreement, or memorandum of understanding signed with the Customer Organisation. Where such a signed document conflicts with these Terms, the signed document prevails for that deployment; these Terms continue to apply to everything the signed document does not address.

2. Definitions

• “Customer Organisation” means the government authority, statutory body, department, or other legal entity that has subscribed to DocketAI for the management of its litigation and court matters.
• “Authorised User” means an individual — an official, officer, law officer, standing counsel, or member of staff — for whom the Customer Organisation has caused an account to be created on the Platform.
• “Clearance Level” means the tiered access level (L0 through L8) assigned to an Authorised User’s account, which determines the cases, files, drafts, and administrative functions that account can see and act on.
• “Customer Data” means the data submitted to, uploaded to, or generated within the Customer Organisation’s workspace by its Authorised Users — including case files, notings, drafts, documents, remarks, and configuration.
• “Court-Registry Data” means information about cases, cause lists, orders, and hearings that the Platform collects from publicly accessible judicial sources, such as the websites and public services of the High Court of Andhra Pradesh, the Supreme Court of India, and the eCourts services.
• “AI Output” means any content generated by the Platform’s artificial-intelligence features, including case summaries, enrichment suggestions, classifications, and draft text.

3. The service

DocketAI is software-as-a-service for the management of litigation by legal departments. Subject to the Customer Organisation’s subscription, the Platform provides:

• Cause-list and registry ingestion: automated collection of cause lists, case metadata, and orders from public sources of the High Court of Andhra Pradesh, the Supreme Court of India, and eCourts services, maintained as a searchable case registry.
• AI-assisted enrichment and a drafting workspace: automatic matching and enrichment of case records against court sources, AI-generated case summaries, and an editor for notings, counters, and correspondence.
• Clearance-controlled workflow: file movement, assignment, escalation, and approval flows in which every action is constrained by the acting user’s Clearance Level.
• Hearing alerts: notifications of listings, hearings, and case updates over WhatsApp, email, and in-app channels.
• Records and audit: a permanent case registry, movement history, and audit logs of significant actions taken on the Platform.

Features are enabled per deployment and may be added, changed, or withdrawn. Nothing in this clause is a commitment to provide a specific feature indefinitely.

4. What the service is not

• DocketAI is practice-management software. PeasTech is not a law firm, does not practise law, and does not provide legal advice, legal opinions, or representation through the Platform. No advocate-client or attorney-client relationship arises between PeasTech and any Customer Organisation or Authorised User by virtue of using the Service.
• AI Output is a working aid, not legal work product. It is probabilistic and may be incorrect, incomplete, or out of date. Every summary, classification, and draft must be reviewed and approved by qualified counsel or an authorised officer before it is relied on, filed, served, or acted upon.
• DocketAI is not a court e-filing system. It does not file, transmit, or submit anything to any court, tribunal, or registry, and use of the Platform does not satisfy any filing, appearance, or limitation requirement.
• Court-Registry Data is collected from publicly accessible judicial sources on a best-effort basis and is provided for information only. It may be incomplete, delayed, or inconsistent with the official record. The court’s own record always prevails, and the Customer Organisation remains responsible for verifying listings, dates, and orders against official sources.
• The Platform records, organises, and computes; it does not certify. Responsibility for the conduct of litigation — appearances, deadlines, filings, and the substance of every pleading — remains at all times with the Customer Organisation and its counsel.

5. Accounts and eligibility

• There is no self-serve signup. Accounts are created only by invitation of the Customer Organisation’s administrators or by PeasTech at the Customer Organisation’s direction.
• You may hold an account only if you are an official, officer, counsel, or member of staff authorised by the Customer Organisation to access its litigation records, and only for so long as that authorisation continues.
• You are responsible for keeping your credentials confidential and for all activity under your account. You must notify your administrator and [email protected] promptly on becoming aware of any unauthorised use.
• Where the Customer Organisation or the Platform mandates two-factor authentication for your role or Clearance Level, you must enrol and keep it enabled.
• The Customer Organisation’s administrators may create, deactivate, and change the Clearance Level of accounts within their own workspace, and must withdraw access promptly from persons who cease to hold office or employment.

6. Acceptable use

You must not:

• Use the Service for any unlawful purpose, or in breach of any applicable law, service rule, or the Customer Organisation’s own policies.
• Circumvent, or attempt to circumvent, Clearance Level controls, or access cases, files, drafts, or administrative functions beyond those your account is authorised for.
• Access or attempt to access another Customer Organisation’s workspace, another user’s account, or any non-public part of the Platform.
• Scrape, crawl, or bulk-extract data from the Platform, or use the Platform or its data to build a competing product.
• Use the Platform to interfere with, overload, or disrupt any court website or public judicial service, or to collect data from them in any manner other than the Platform’s own built-in features.
• Upload malicious code, or submit content that is defamatory, obscene, or that infringes the intellectual property, confidentiality, or privacy rights of any person.
• Interfere with the security, integrity, availability, or performance of the Service.

We may remove content and suspend accounts that breach this clause, and a breach of it is a material breach of these Terms.

7. Fees

• DocketAI is licensed to Customer Organisations under a written subscription order, deployment agreement, or equivalent signed document. There is no public price list; fees, the billing cycle, onboarding charges, and any deployment-specific commitments are those set out in that document.
• Invoices are raised and payable as provided in the subscription order. All fees are in Indian Rupees unless the subscription order states otherwise.
• PeasTech is not presently registered under GST, and therefore does not charge or collect GST on its fees. The amount invoiced is the amount payable. If we become liable to register, we will notify the Customer Organisation before GST is first added to an invoice.
• Any tax the Customer Organisation is itself required to deduct at source on payments to us is its own responsibility, and it must issue the corresponding certificate.

8. AI features

Parts of the Platform use large language models operated by third-party providers, presently Anthropic and OpenAI, for case enrichment, summarisation, classification, and document analysis. When an Authorised User invokes an AI feature, the content submitted to that feature is processed by the relevant provider to return a response. In addition, Monday to Saturday at 08:00 (India time), the Platform on its own sends the text of court orders downloaded in the last 90 days that have not yet been read to the relevant provider, to find the directions the court gave and their due dates, as described in the Privacy Policy.

• Customer Data is not used to train AI models. Our AI providers process it only to return a response for the request in question, as described in the Privacy Policy.
• AI Output is probabilistic and may be incorrect, incomplete, or out of date. We do not warrant its accuracy, and it is provided as a draft for human review.
• An Authorised User must verify AI Output before it is used for any legal, filing, financial, or disciplinary purpose, as set out in clause 4.
• AI features may be unavailable, rate-limited, changed, or withdrawn.

9. WhatsApp and notifications

• Hearing alerts and case notifications are delivered over the WhatsApp Business platform through Gupshup and Meta, and by email, to the phone numbers and addresses the Customer Organisation configures for its Authorised Users. Meta’s own terms and privacy policy apply to your use of WhatsApp.
• Delivery is on a best-effort basis and depends on WhatsApp, Gupshup, email providers, mobile networks, and the recipient’s device — none of which we control. We do not guarantee that any notification will be delivered, or delivered on time.
• Alerts never replace checking the official cause list. The Customer Organisation and its counsel remain responsible for tracking listings, hearing dates, and orders against the court’s official record, and must not treat the Platform as their only channel for time-critical information.

10. Customer Data and privacy

• Customer Data belongs to the Customer Organisation. The Customer Organisation grants PeasTech a non-exclusive licence to host, store, reproduce, process, transmit, and display Customer Data strictly as needed to operate and support the Service, and to comply with law.
• PeasTech processes personal data within Customer Data as a processor on the Customer Organisation’s behalf, as described in the Privacy Policy, which forms part of these Terms.
• The Customer Organisation warrants that it has the authority, and any notice or lawful basis required, for the data its Authorised Users enter into the Platform, including personal data of litigants, counsel, and officials appearing in case records.

11. Intellectual property

The Platform — including its software, database design, enrichment and workflow logic, user interfaces, documentation, and the DocketAI name and logo — is owned by PeasTech AI Solutions Private Limited and protected by Indian and international intellectual property law. The Customer Organisation and its Authorised Users receive a limited, non-exclusive, non-transferable licence to use the Platform for the Customer Organisation’s internal purposes during the subscription. You may not copy, modify, distribute, sublicense, decompile, or reverse-engineer any part of the Platform, or remove any proprietary notice.

If you send us suggestions or feature requests, we may use them without restriction or obligation to you. We will not identify you as the source without your permission.

12. Third-party services and court sources

The Service depends on the continued public availability of court websites and judicial data services, and on third-party providers including hosting, AI, and messaging providers. The availability, correctness, and structure of court sources, and the acts, outages, and terms of third-party providers, are outside PeasTech’s control, and we are not liable for them. A material change by a court source or a third-party provider may require us to change or withdraw a dependent feature.

13. Availability and support

• We use reasonable efforts to keep the Service available, excluding scheduled maintenance and events outside our control. Scheduled maintenance will normally be notified in advance and carried out outside business hours.
• Support is available by email at [email protected] during Monday – Saturday, 9:00 AM – 7:00 PM IST. Response targets, where published on the Contact page, are targets, not guarantees.
• Beta or preview features are provided as-is with no availability commitment.

14. Suspension

We may suspend an account or a Customer Organisation’s workspace, with notice where practicable, if there is a credible security risk, if these Terms are materially breached, if fees due under a subscription order remain unpaid after notice, or if a competent authority or applicable law requires it. We will limit a suspension to what is reasonably necessary and lift it once the ground for it is resolved.

15. Term and termination

• The subscription term, renewal, and termination rights are as set out in the subscription order. Either party may additionally terminate for material breach that is not remedied within 30 days of written notice.
• On termination, the Customer Organisation may request an export of its Customer Data in a machine-readable format. The export remains available for 30 days from the effective date of termination.
• After the export window, Customer Data is deleted from live systems, and from backups on their normal expiry cycle, as set out in the Privacy Policy. Court-Registry Data, being an archive of public judicial records, is retained as described in the Privacy Policy.
• Clauses 4, 11, 16, 17, 18, and 19 survive termination.

16. Disclaimers

Except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that Court-Registry Data will be complete, accurate, or timely, that AI Output will be accurate, or that the Platform will identify every listing, hearing, or order relevant to a case.

17. Limitation of liability

• Neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profit, revenue, goodwill, or data, however arising.
• PeasTech’s total aggregate liability for all claims arising out of or relating to the Service shall not exceed the fees actually paid by the Customer Organisation to PeasTech for the Service in the 12 months preceding the first event giving rise to the claim, or ₹10,000, whichever is higher.
• We are not liable for the conduct or outcome of any litigation, for any missed hearing, deadline, or limitation period, or for decisions taken by the Customer Organisation or its counsel using the Platform, its data, or its notifications.
• Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited under Indian law.

18. Indemnity

The Customer Organisation will indemnify PeasTech against third-party claims, and reasonable legal costs, arising from data submitted to the Platform without lawful authority, from an Authorised User’s unlawful use of the Service, or from the Customer Organisation’s breach of these Terms.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any dispute-resolution procedure agreed in a signed subscription order, disputes arising out of or relating to these Terms or the Service are subject to the exclusive jurisdiction of the courts at Vijayawada, Andhra Pradesh, India.

20. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023:

• Grievance Officer: Poojita Ramineni
• Email: [email protected]
• Address: 40-12-5, Flat No. 304, Vijaya Raghava Enclave, Patamata, Vijayawada (Urban) – 520010, Krishna, Andhra Pradesh, India
• Acknowledgment: within 24 hours of receipt of a grievance.
• Resolution: within 15 days of receipt of a grievance.

21. Changes to these terms

We may amend these Terms from time to time. Updated Terms are posted on this page with a new “last updated” date, and material changes will be notified to Customer Organisation administrators. Continued use of the Service after the updated Terms take effect constitutes acceptance of them.

22. Contact

Questions about these Terms, and legal notices to PeasTech, should be sent to [email protected], or raised through the Contact page.